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Contains 2 Component(s), Includes Credits Includes a Live Web Event on 02/20/2025 at 1:00 PM (EST)
In today’s connected world, mastering global business etiquette is key. Professionals must understand cultural nuances, customs and protocols to ensure effective communication and successful interactions.
Etiquette is all around us—greetings, handshakes, hugs, bows, personal space, etc., if you’re going to do business overseas, you must know these details. Not only to have the best and most effective negotiations, but also to build a successful team.
Objectives
Research is the key to success
- Understand the goals & objectives of the meeting
- Learn the tools available to research the customs & culture of the destination
- Find out what languages are spoken there
- Look at a map—figure out exactly where you’re going
Building Relationships – The Art of Cultural Understanding
- Soft skills are required for success in the international business arena. Understanding communications, proper protocol for a country regarding introductions, gift giving, women, and gestures.
- Review of Monochronic & Polychronic cultures and time
- Become an expert
Marla Harr
Business Etiquette International
Marla Harr is the owner of Business Etiquette International. I have more than three decades of meeting & event management, and educational development experience. I bring to my interactive training a mixture of both the entrepreneurial spirit, corporate professionalism and fun. I am a certified business etiquette and international protocol consultant, former adjunct faculty member of Arizona State, California State, San Deigo State Universities teaching meeting & event management and planning international meetings. Also, a proud member of SHRM, ATD and NSA-AZ. My book “From Campus to Corporate -Soft Skills and Etiquette Tips to Transition with Confidence” is on Amazon.
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- Non-member - $50
- Member - Free!
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Contains 2 Component(s), Includes Credits Includes a Live Web Event on 01/09/2025 at 1:00 PM (EST)
Destination Management Companies create unforgettable destination experiences for meetings and events, but this doesn’t always equate to over-the-top décor or big-ticket entertainment. In this session, you’ll learn about the variety of services a Destination Management Company (DMC) can assist you with, and how their ties with the destination can enhance your event and planning experience at a variety of price points and impact levels. You’ll also hear about industry trends that are hitting the events scene moving into 2025.
Destination Management Companies create unforgettable destination experiences for meetings and events, but this doesn’t always equate to over-the-top décor or big-ticket entertainment. In this session, you’ll learn about the variety of services a Destination Management Company (DMC) can assist you with, and how their ties with the destination can enhance your event and planning experience at a variety of price points and impact levels. You’ll also hear about industry trends that are hitting the events scene moving into 2025.
In this webinar, attendees will:
- Learn what a DMC is, and what services they offer
- Discover ways you can partner with DMC’s on your 2025 events
- how you can incorporate DMC’s into future events to increase
- Hear about industry trends for 2025
Sarah E. Smith
San Francisco Travel Association (CVB)
Sarah has spent her career finding ways to make meeting planner’s lives easier while helping develop unforgettable events. After graduating with a hospitality management degree from the University of New Hampshire, she joined the convention sales team at San Francisco Travel Association (CVB). For over a decade, Sarah’s strategic sales, marketing, and management skills helped her market continuously achieve the status of top meeting destination. Currently, Sarah is the Director of Business Development for PRA’s Northeast Region. Sarah brings her passion for the meeting and event industry and zeal for customer relations to every event she works on, showcasing the best that cities have to offer their convention guests from Virginia up through Maine.
Outside the office, Sarah is passionate about discovering new experiences –exploring new things locally, trying new Virginia wines (she has completed her WSET Level 2 Award in Wines), and traveling internationally.
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- Non-member - $25
- Member - Free!
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Contains 2 Component(s), Includes Credits Includes a Live Web Event on 12/05/2024 at 1:00 PM (EST)
As a government meeting planner, you juggle a constant stream of changing teams, evolving events, and complex stakeholders. Are you feeling overwhelmed or perhaps just a bit worn out? Join us for a transformative virtual session with Mary Elizabeth Murphy, CPCC, ORSCC, a seasoned industry expert and author of RESET Your Buttons. Mary Elizabeth will share her proven strategies for building solid and resilient teams and navigating the challenges of a dynamic government environment.
As a government meeting planner, you juggle a constant stream of changing teams, evolving events, and complex stakeholders. Are you feeling overwhelmed or perhaps just a bit worn out?
Join us for a transformative virtual session with Mary Elizabeth Murphy, CPCC, ORSCC, a seasoned industry expert and author of RESET Your Buttons. Mary Elizabeth will share her proven strategies for building solid and resilient teams and navigating the challenges of a dynamic government environment.
In this interactive session, you'll learn:
- The 4 phases of team development – it's always in motion
- Practical strategies for building and maintaining strong team relationships
- Tips for adapting to changing teams and event requirements
- The importance of utilizing the RESET Your Buttons Model, Method, and Mindset at work, at home and in your community
Don't miss this opportunity to:
- Gain valuable insights from a leading industry expert
- Connect with other government meeting planners
- Discover actionable tools for enhancing your team's performance
Mary Elizabeth Murphy
Author
RESET your buttons
With nearly 30 years of experience working directly with clients, Mary Elizabeth is a reliable, results-driven expert in team dynamics, development, and cohesion. As CEO and owner of S.T.A.R. Resources and author of RESET Your Buttons, she has been teaching the skills to earn more, achieve more, and produce more since 1993. Enhancing interpersonal relationships and increasing effectiveness and productivity in the workplace is her passion. Encouraging women in leadership in the workplace is another of her passions. The Small Business Administration awarded Mary Elizabeth the NC Women in Business Champion of the Year for her commitment to the advancement of women’s business ownership. She was named one of Mecklenburg Times and North Carolina Lawyers Weekly 50 Most Influential Women and T+D Magazine named her one of six recipients of the prestigious Training’s New Guard for her ability to inspire others with her passion, determination, and success.
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- Non-member - $50
- Member - Free!
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Contains 2 Component(s), Includes Credits
Networking is a prolific activity especially at events, yet most of us have never been taught how to do it effectively. And for many, it causes apprehension and anxiety. We are here to change that, to help you reframe networking, so it feels more like a challenging adventure versus a dreaded chore. Delivered with elements of humor and improv you’ll practice setting networking goals, revealing new ways of answering “what do you do?”, asking “best” questions to get to know more about the person than just their profession, and establish follow up tactics to surprise and delight your new connections.
Networking is a prolific activity especially at events, yet most of us have never been taught how to do it effectively. And for many, it causes apprehension and anxiety. We are here to change that, to help you reframe networking, so it feels more like a challenging adventure versus a dreaded chore. Delivered with elements of humor and improv you’ll practice setting networking goals, revealing new ways of answering “what do you do?”, asking “best” questions to get to know more about the person than just their profession, and establish follow up tactics to surprise and delight your new connections.
In this webinar, attendees will learn to:
- Develop a practice of defining and executing networking goals (before, during, and after).
- Forge deeper connections with people you meet by creating on-ramps for conversation.
- Create pre-networking rituals to set purpose, build confidence, and reduce anxiety.
Alyce Blum
Alyce Blum Coaching & Consulting
During her time working at the Canadian Consulate Alyce attended an absurd amount of networking events and typically left them feeling disappointed and drained. She started pondering, “if networking is so important, how come no one has ever taught me how”? That ponderance became her business, where for the last 8 years, she has been teaching people how to make networking less sucky and sharing scientifically proven tools to help people achieve a return on networking (RON). She believes, if you’re going to invest time in networking, you owe it to yourself to see a return.
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- Non-member - $50
- Member - Free!
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Contains 2 Component(s), Includes Credits
Demystify the GSA Schedule process and empower your organization to succeed in government contracting. The General Services Administration (GSA) Schedule offers unparalleled opportunities for businesses to sell products and services to federal agencies. Whether you're new to government contracting or looking to expand your federal market presence, this webinar equips you with the knowledge and tools needed to navigate the GSA Schedule with confidence. Take advantage of this opportunity to gain insights and position your organization for success in the federal marketplace.
Demystify the GSA Schedule process and empower your organization to succeed in government contracting. The General Services Administration (GSA) Schedule offers unparalleled opportunities for businesses to sell products and services to federal agencies. Whether you're new to government contracting or looking to expand your federal market presence, this webinar equips you with the knowledge and tools needed to navigate the GSA Schedule with confidence. Take advantage of this opportunity to gain insights and position your organization for success in the federal marketplace.
In this workshop, participants will learn:
- Introduction to GSA Schedules: Understanding what a GSA Schedule is and its benefits.
- Eligibility and Requirements: Determining if your business/organization qualifies and what you need to apply.
- Contract Management: Best practices for managing your GSA Schedule contract effectively.
- Marketing Strategies: How to market your GSA Schedule to government agencies and maximize your opportunities.
Orlando Espinosa
Emineo Media
Orlando is the co-founder of Emineo Media, an award-winning company that designs, develops and implements business and outreach curriculum for Government agencies, Municipalities and non-profits to help market their brand. As an instructor and business advisor to Miami Bayside Foundation, Jim Moran Institute and Goldman Sach’s 10KSB, he has presented programs on numerous topics focused on business growth. He graduated from Lee University with a Bachelor’s degree in Communication, and from Nova Southeastern University with a Master in Education. Espinosa is the recipient of the U.S. Small Business Administration South Florida District and State of Florida Small Business Advocate of the Year for 2023.
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- Non-member - $50
- Member - Free!
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Contains 2 Component(s), Includes Credits
The key to any successful gathering is the attendees' experience. Planners can make great logistical choices concerning attendance -- theming, messaging, and delivery are sometimes overlooked. This session will focus on event design, and the ways that event professionals use design to create comfortable, appreciated, and idea-receptive guests.
The key to any successful gathering is the attendees' experience. Planners can make great logistical choices concerning attendance -- theming, messaging, and delivery are sometimes overlooked. This session will focus on event design, and the ways that event professionals use design to create comfortable, appreciated, and idea-receptive guests.
Richie Vavrina
Owner & Creative Director
QZLX
Richie Vavrina is Owner and Creative Director for his company, QZLX. He currently helps planners and production companies create engaging attendee experiences. Richie has filled a variety of roles in the live event industry since 2006. He brings his experience to production teams in the form of bold ideas, quick output, and thoughtful implementation.
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- Non-member - $50
- Member - Free!
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Contains 2 Component(s), Includes Credits
Learn what a WAG (Widely Attended Gathering) is and why it's important for attendees, speakers, and organizations.
Learn what a WAG is and why it's important for attendees, speakers, and organizations.
Melissa Woodruff, CGMP, CGMP
Director, Events
AFCEA International
Melissa Woodruff is a seasoned meeting professional with over 20+ years of experience in the hospitality and meetings industry. Melissa started her hospitality career with Marriott International at the Boston Marriott Copley. In the ten years that she worked for Marriott, Melissa worked her way from a hotel reservations agent to a Senior Event Manager. While at Marriott, Melissa planned anything from small meetings to city-wide conventions, large galas, Inaugural Balls and weddings.
After Marriott, Melissa went on to work for Destination DC, the Convention and Visitors Bureau in Washington, DC. As a Convention Services Manager, Melissa assisted meeting planners in all aspects of their meeting in our Nations Capital.
Melissa eventually made her way to meeting planning by working for Maritz; the Association of the U.S. Army; a government contract planner for the US Army Chaplains Corp; and today as Director of National Security and Defense Events for AFCEA International. As a meeting planner, Melissa loves working with different people and organizations to see plans and dreams come to life. She thrives under pressure and does not accept the word “no.”
When Melissa is not working, she enjoys traveling; attending live concerts or comedy shows; wineries and breweries; long walks/hikes and boosting the career of her Instafamous cats Luna, Michael and Betty (@luna_mikey_betty).
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- Non-member - $10
- Member - Free!
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Contains 2 Component(s), Includes Credits Recorded On: 08/29/2024
Through this presentation you will learn about what it means to be Deaf, Hard of Hearing, and Deaf Blind. Attendees will learn about different accommodations used by these populations and how to incorporate them to achieve communication equity. The presenters will share how procedures and guidelines can be altered to foster accessibility for meeting participants.
Through this presentation you will learn about what it means to be Deaf, Hard of Hearing, and Deaf Blind. Attendees will learn about different accommodations used by these populations and how to incorporate them to achieve communication equity. The presenters will share how procedures and guidelines can be altered to foster accessibility for meeting participants.
Three takeaways:
- Gain awareness of and recognize the importance of communication equity
- Recognize some of the barriers to participation in meetings, events, training and learn about solutions.
- Understand how to ensure procedures and guidelines translate to effective practices resulting in communication equity
Katie Franklin
Hard of Hearing Services Coordinator
NC Department of Health and Human Services
Katie Franklin is the Hard of Hearing (HOH) Services Coordinator with the Division of Services for the Deaf and Hard of Hearing. She has worked for the state of NC in different capacities for almost 15 years and has been with this Division for eight years. She is the subject matter expert for all things hearing loss and communication access as it relates to Hard of Hearing consumers. Katie is an advocate who devotes her time to improving the lives of those with hearing loss. Some accomplishments include starting a hearing loss support group, leading the Hard of Hearing workgroup which lead to the development of telehealth resources that are the first of its kind in the country, increasing free hearing screenings throughout the state, presentations to statewide audiences, Signed Governors Proclamations for Hearing Loss Awareness Month annually, provision of a professionally developed resource for Over-the-Counter Hearing aids and much more.
David Schultz
Regional Manager
Wilmington Regional Center
David Schultz is the Regional Manager at the Wilmington Regional Center, one of seven regional centers across the state, within the Division of Services for the Deaf and the Hard of Hearing (DSDHH). With a robust career spanning various roles, David previously served as a Recreational Therapist for the Independent Living Program, a collaborative initiative with the Division of Vocational Services. Prior to that, he led as the Director of Student Life at the North Carolina School for the Deaf - Morganton. His expertise includes life enrichment, leisure education, and comprehensive staff development.
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- Non-member - $50
- Member - Free!
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Contains 3 Component(s), Includes Credits
Learn how meeting planners can provide leadership in diversity, equity, and inclusion in this recording of the August 2024 SGMP Joint Leadership Meeting.
Learn how meeting planners can provide leadership in diversity, equity, and inclusion in this recording of the August 2024 SGMP Joint Leadership Meeting.
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- Non-member - $12
- Member - Free!
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Contains 2 Component(s), Includes Credits
Group blocks at hotels for government & military VIPs have their own set of unique requirements. In this session, we will be covering best practices for both planners and suppliers when working with high profile government customers.
Group blocks at hotels for government & military VIPs have their own set of unique requirements. In this session, we will be covering best practices for both planners and suppliers when working with high profile government customers.
Megan Johnson
Sonesta Hotels
Megan Johnson is a Certified Government Meeting Professional (CGMP), serving as 2nd Vice President for the Northern Lights Chapter of SGMP. Megan began her career as a marketing and event planner for an accounting software company based in Minneapolis in the late 1990s. A dedicated communications, marketing, and sales professional, Megan has a robust background in hospitality and cyber security engagement that spans diverse industries and roles. Megan has been a Group Sales Manager with The Royal Sonesta Minneapolis Downtown for over 2 years – focusing on small to midsize markets, and the government sector.
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- Non-member - $50
- Member - Free!
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